PLEASE ALLOW 2-5 BUSINESS DAYS for your order to be processed. That does NOT include weekends or holidays. If you are located in Charleston or surrounding areas, shipping will take 1-2 days after your order is processed.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking number. If you select pick up at checkout, you will receive a "your order is ready for pick up" email once your order is set and ready for pick up.

If the product you ordered is not available on hand, it will be shipped to us during the 2-5 business day processing time and will become available for pick up or shipping.

Any disputed charges after receiving a merchandise/product, we are obligated to press criminal charges of fraud and also move forward with the courts as well. You will also no longer be able to purchase from Hair Kandy and Company LLC. By making a purchase, you are accept the terms and conditions of our policy.

There are NO refunds or exchanges. All sales are final once you have made your purchase and your order has been shipped or picked up. If any mistake has been made on our end, please reach out to us immediately and we will fix the issue. By making a purchase, you are accepting the terms and conditions of our policy.

PLEASE DO NOT WAIT UNTIL THE LAST MINUTE TO PLACE YOUR ORDER IF YOU HAVE A DEADLINE THAT YOU NEED YOUR PRODUCT!!! It’s also wise to order far enough in advance to allow for any unanticipated delays that may be out of our control.

BEFORE CHECKING OUT PLEASE DOUBLE-CHECK YOUR INFORMATION. Check for spelling, your shipping information, email, and phone number.

Otherwise, you are taking a risk of not receiving updates about your order and the possibility of not receiving your order all together. YOU ARE AGREEING TO TERMS AND CONDITIONS V CHECKING OUT.

WE ARE NOT RESPONSIBLE FOR ANY LOST ITEMS DURING SHIPPING. USPS OR FEDEX SHOULD BE CONTACTED BY YOU IF ANY PACKAGES ARE LOST.